Return Policy

Last update: November 14th, 2022.

All COVID-19 disinfectants and related products are non-returnable and non-refundable under our terms of service. These orders are non-cancelable with manufacturers due to high demand.

Returns are subject to our acceptance and approval. If an item you received is not the item you ordered, is damaged or incomplete (missing parts) or defective due to manufacturing defects, please notify us within 7 days by phone, fax or email to request a replacement or refund. If you notify us after 7 days, we may accept the return, but it will be subject to a 25% restocking fee. If you wish to return an item because you no longer need or do not want it, please contact us within 7 days and, subject to our acceptance, we will issue a Return Merchandise Authorization and you will be refunded less a 25% restocking fee. Shipping charges are non-refundable.

Fulfillment errors made by us that result in incorrect products being shipped will also be accepted for return 14 days after the date of purchase.

Items must be returned in the condition in which they arrived and in their original packaging. Before making a return, you must first obtain a Return Merchandise Authorization code within the return period stated above. A 25% restocking fee will be applied to all returns that are not defective or fulfillment errors.

Please note that if you discover an error before receiving a purchased item or upon receipt determine that an item ordered is incorrect or not what you wanted, please notify us directly as soon as possible. Do not refuse delivery at the door of an item that is incorrect or that you have changed your mind about before contacting us first so that we can arrange for the safe return of the inventory. If an order you legitimately placed is refused at the time of delivery, you will be subject to pay the full cost of shipping to deliver and return freight plus a 25% restocking fee.

Certain items are non-returnable. Custom manufactured items, items requiring refrigeration during shipment, any product exposed to blood and/or other bodily fluids that may be infectious or contagious. Please contact us if you have any questions about specific products.

Certain items cannot be returned if opened or used. Any item that may be potentially infectious or contagious after use cannot be returned. For example, items such as wound care, skin products, incontinence briefs and underpants, needles and needle debris, scalpels, gloves, cannulas, thermometers, stethoscopes and related items.

If you have any questions or concerns about this, please contact us at support@be-wellmedical.com.

Guanajuato 224, Desp. 801-802, Col. Roma, Cuauhtémoc, C.P. 06700, Ciudad de Mexico.
1 888 786 5884